Frontline managers’ task-related emotion regulation, emotional intelligence, and daily stress

Research has focused on employee emotion regulation as a stable dispositional tendency. Yet effective and healthy requires flexibly choosing between different strategies in response to various workplace situational demands. In this study, we investigate the between- within-person differences of 83 frontline managers across 10 working days. Using affective events theory, examine managers’ use three main (cognitive reappraisal, suppression, expression) negative affect they experience while engaging tasks, consequences for their daily stress. The moderating effects four emotional intelligence abilities are also examined. Our results demonstrate emotions associated with work tasks regulated ways that determined by stable, situational, personal factors. Practical implications organizations considered. JEL Classification: code - D23